Three roles, one job: getting things done
Save a wasted trip
A simple guide to who usually handles common problems, and how our office helps either way.
Potholes on residential roads, drains, streetlights, rubbish, grass, trees
Usually handled by: Local council (MBSJ)
How our office helps: We log it with MBSJ and follow up
Rivers and flood-mitigation schemes
Usually handled by: Drainage & Irrigation Department (JPS)
How our office helps: We push for works and get you updates
Free Smart Selangor buses and DRT
Usually handled by: Selangor State Government
How our office helps: Directly within YB's EXCO portfolio
State aid schemes
Usually handled by: Selangor State Government
How our office helps: We help you check eligibility and apply
Highways (e.g. LDP, KESAS)
Usually handled by: Highway operators / Malaysian Highway Authority (LLM)
How our office helps: We escalate your complaint
LRT, MRT and Rapid KL buses
Usually handled by: Prasarana (federal)
How our office helps: We escalate your complaint
Schools, hospitals, police, IC and passports
Usually handled by: Federal ministries and agencies
How our office helps: We point you to the right agency
